FREE SHIPPING OVER $120
Toddle and Tum
HERE TO HELP

Shipping & returns.

Everything you need to know about getting your Plate Mate home — and what happens if something’s not quite right.

01 · DELIVERY

Shipping

We ship Australia-wide with Australia Post. Available delivery options and costs are calculated at checkout based on your address.

You’ll receive tracking information by email as soon as your order is on its way.

International shipping is coming soon. Join our mailing list and we’ll let you know the moment it lands.
02 · NOT QUITE RIGHT

Faulty or damaged items

If your order arrives faulty or damaged, we’ll make it right. Choose whichever suits you best:

Full refundExchangeStore credit

Please contact us within 7 days of receiving your order with your order number and a photo of the damage.

03 · CHANGED YOUR MIND?

Change of mind returns

No worries. We accept change-of-mind returns for store credit or an exchange, as long as the item is:

  • Unused and unwashed
  • Returned in its original packaging
  • Sent back within 7 days of delivery

Return shipping costs for change-of-mind returns are covered by the customer.

04 · THE PROCESS

How to return

1

Get in touch

Contact us with your order number and the reason for your return.

2

Get the go-ahead

Once approved, we’ll send you return instructions.

3

Pack it up

Package the item securely and send it with a trackable service.

4

We’ll sort it

We process your return once it has arrived and been inspected.

This policy does not affect your rights under Australian Consumer Law.
STILL GOT A QUESTION?

We’re real mums.
We’ll get back to you.

Drop us a message about an order, a return, or anything in between.

These are coming home with you.

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